Turn your last 15 Reviews into a Simple Growth Plan
Marketing and POS are pitched, but few address the real issues hurting sales and repeat visits.
Most restaurant owners don’t need “more marketing advice.”
They need a
clear plan based on what customers are already saying — and a partner who can help execute it.
That’s why I start with something simple:
a snapshot of your last 15 Google reviews.
It shows patterns you can fix fast, opportunities you can amplify, and a practical path to more calls, more orders, and better repeat business
In 60 seconds you’ll learn:
- What your reviews are really telling you (patterns, not opinions)
- What to fix this week to increase calls + conversions
- How to turn review feedback into a repeatable system (not random hustle)
What it means
- Your reviews are free market research — and Google rewards businesses that act on them.
What to do
- Pull 15 reviews, identify 3 patterns, implement 3 changes, and ask for new reviews the right way.
If you want help
- I’ll build the plan and support the execution — whether you switch POS or not.
What’s happening
Restaurant owners keep getting pitched “marketing packages” and “POS upgrades” — but most of those promises never connect to what matters:
- Customers complaining about the same issue
- Inconsistent experience
- Slow response to reviews
- Weak Google visibility for high-intent searches
- No simple follow-up system to drive repeat visits
So instead of starting with a pitch, I start with proof: your reviews.
A 15-review snapshot quickly reveals:
- What customers consistently love (your unfair advantage)
- What’s causing lost return visits
- What’s harming conversion (new customers checking you out)
- What’s hurting rankings (Google sees signals you may not)
Why it matters: Increase sales or decrease costs
This matters in two ways:
Increase Sales
When your Google profile is stronger (photos, posts, categories, review responses, consistency), you get:
- More calls
- More direction requests
- More website clicks
- More walk-ins from “near me” searches
Decrease Costs
When you improve conversion and retention, you stop paying for “more leads” just to stay even.
The full solution: Reviews → Google → Systems → POS
Here’s the stack I recommend for most restaurants:
1) Review Intelligence
(15-Review Snapshot)
We pull the last 15 reviews and extract patterns:
- Top 2–3 compliments (double down)
- Top 2–3 recurring complaints (fix fast)
- Words customers keep using (keywords for Google + ads)
- Service/experience issues that are costing repeats
2) Google Business Profile Fixes
(Visibility + Trust)
This is where most money is left on the table:
- Correct categories + services
- Tighten descriptions (keyword + conversion)
- Update photos (fresh + consistent)
- Build weekly posting habit
- Respond to reviews (correctly, consistently)
And if the profile isn’t fully accessible (common issue):
- We submit a Request Access and coordinate the right owner email so you regain control.
3) Review Engine
(Make reviews predictable)
Instead of “hoping” customers review you:
- Set up a simple system that asks at the right moment
- Routes unhappy customers into private resolution (before they post)
- Encourages happy customers to review with minimal friction
- Builds consistency so Google ranks you higher over time
4) POS & Tech Stack (only if it’s a fit)
If your current POS is holding you back — reporting, online ordering, loyalty, payment costs, integrations — then we look at a better fit.
But here’s the point:
The growth plan works even if you never switch POS.
The POS decision should be based on business fit, not pressure
3 actions to take this week
Action 1 — Pull your last 15 reviews and highlight patterns
Write down:
- 3 compliments customers repeat
- 3 complaints customers repeat
Action 2 — Respond to the last 10 reviews (the right way)
- Thank them specifically
- Mention 1 detail from their experience
- Invite them back with something relevant (not generic)
Action 3 — Make one visible improvement customers will notice
Pick one:
- Update menu photos / hours / popular items
- Improve speed-of-service bottleneck
- Fix a recurring “value” or “portion” perception issue
- Tighten consistency (one station can ruin the whole experience)
Mini-math: why reviews pay you back fast
Let’s keep it simple.
If improved Google visibility + better review handling creates just 10 extra customers per week, and the average ticket is $25:
- 10 customers/week × $25 = $250/week
- $250/week × 4 weeks = $1,000/month
- And that doesn’t count repeat visits.
Small improvements compound fast.
Sources
- Your most recent Google reviews (the last 15)
- Your current Google Business Profile public listing data (photos, posts, categories, responsiveness)
Want the same snapshot report and plan?
If you want, I’ll send you:
- A quick 15-review snapshot (PDF)
- A short action plan (what to fix first + what to ignore)
- A path to improve visibility + reviews
- Optional POS tech stack recommendations (only if helpful)
CTA #1 Get a Google Review + Visibility Audit
Insights
